Knowledge Base/My Account/Email Newsletters > My Account

Why have I stopped receiving the Reuters Newsletters?

Leo Lazaro Vera II
posted this on November 8, 2010, 11:45 PM

If you are currently subscribed to one or more of the Reuters Email Newsletters, and recently noticed you have not been receiving them, we advice you to check your Spam folder. Sometimes Spam filters can prevent these messages from arriving in your inbox.

NOTE: Please add or to your address book. To learn more please click here.

Please ensure you add the following addresses to your safe senders list:


To troubleshoot, please logon to access your Account and follow these steps: accounts click here. accounts click here.

Go to My Profile > Email Subscriptions > de-select all the publications you are currently subscribed to and click on 'submit changes' > re-subscribe by placing a checkmark next to the publication(s) you wish to continue receiving and click on 'submit changes'. This will allow to push a command in the system and reset the service. You should be able to start receiving Reuters newsletters within 2-3 business days.


If this fails to resolve the issue, please contact customer support.

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